Service Desk Supervisor

at Summit Search Group
Location Winnipeg
Date Posted July 27, 2021


We're looking for a candidate to this position in an exciting company. Support staff development with call handling skillsContribute to discussions, actions, and projects and helps resolve indifference or conflicts by identifying common ground and exploring potential solutions.Support department projects as needed including any special assignments/working hoursParticipate in the identification, troubleshooting and resolution of incident, problem, and change management processes of validated systems and facilitates all applicable communications surrounding established processes.Oversee the onboarding/offboarding processes and procedures including new account management, application administration and computer deployments. 5+ years of experience in a similar role supervising service desk staffHighly experienced with Office 365, Active Directory and Azure ADWorking knowledge of PC software including Microsoft server and workstation operating systems, Office 365 applications, anti-virus, and remote assist software, etc.Broad knowledge of PC workstation hardwareExperience administering and supporting conference technologies such as Zoom, Teams, and WebEx.Strong technical aptitude with organizational, problem-solving, and time-management skillsExcellent interpersonal skills with the ability to communicate at all levels across the organizationSelf-motivated, adaptable and ability to multi-task and work in a fast-paced and changing environment