Resident Services Manager

at Steeves and Rozema Group
Location Kingsville, Canada
Date Posted September 23, 2022
Category Call Centre / CustomerService
Job Type Permanent

Description

Make a difference in the lives of the elderly folk in your community! In this role you will have the chance to engage with our Residents and help create an atmosphere that greets our current residents each morning, and welcomes new Residents to our Home!

Behavioural Qualities:

Engaging, positive attitude--stop and say hi to our Residents and see how they are doing!
Professional and expressive telephone manner - ability to "sell" retirement living
Understand and promote a "Hospitality" environment within the home
Exhibit a highly developed ability to actively listen to prospect's and resident's needs
Demonstrates flexibility and creativity in problem solving
Forward, independent and innovative thinking
Qualifications:

Post Secondary Education with a diploma in Office Administration
Excellent interpersonal, communication and organizational skills
Persuasive Marketing and Sales experience required
Familiarity/ability to understand the Retirement Home Act and Residential Tenancies Act
Experience in an Office and or a Care Home setting an asset
Extensive computer literacy skills including Word, Excel and Outlook
Ability to maintain records, prepare contracts and complete billing
Demonstrated ability to effectively manage time-sensitive tasks
Pro-active approach and able to work with minimal supervision
Ability to work under pressure in busy, fast-paced environment

Responsibilities:

Reception and office duties for the "Seniors Living" home
Conduct sales-effective "Tours" of the SL home with walk-in's and booked appointments
Prioritize appointments and proactively and positively resolve conflicts as they arise
Maintain office operations by ordering supplies, processing invoices, track attendance, process payroll and post scheduled hours including seniority lists
Responds to phone and email inquiries - providing general information and referring inquiries to the appropriate source.
Other duties and responsibilities as assigned or required

Job Types: Permanent, Full-time

Schedule:
8 hour shift

Application question(s):
In 1 sentence, tell us a family value that is important to you.

Work Location: One location

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