Parts Counter Person

at Toromont Cat
Location Hamilton, Canada
Date Posted September 23, 2022
Category Call Centre / CustomerService
Job Type Permanent


Job Description :

-Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont's Health and Safety Policies, Programs and initiatives

-Enhance our customer's experience and commitment to brand loyalty by providing product expertise, relevant parts recommendations and regular communication of current and upcoming parts promotions

-Manage parts inquiries and correspondence effectively over the parts counter, through email and by phone in a timely and courteous manner

-Manage the daily functions of the parts operation, including sourcing, procuring and ordering parts, following up on backorders and credits, conducting inventory counts, processing cores and warranties as well as building hydraulic hoses for both internal and external customers

-Provide on call service as required, at times on weekends and evenings

NOTE: All internal candidates must discuss their interest to apply, with their current manager before submitting the application

Job Qualifications:

- Post Secondary Education and 3+ years proven experience working in a parts operation

- Safety conscious and a mindset for continuous improvement

- Technical knowledge specific to the heavy equipment/truck parts industry would be an asset

- Customer-centric with a proven ability to build and sustain customer relationships through effective communication and strong interpersonal skills

- Solid sales acumen with skills necessary to proactively and effectively link product knowledge to customer needs

- Exceptional organizational skills and ability to multitask, prioritize and adapt in a fast paced deadline driven environment

- A positive, self-motivated team player with a sense of urgency and attention to detail

- Computer and systems literate with proficiencies in Microsoft Applications

- Knowledge of DBS, CAT SIS, or experience with similar systems would be beneficial - Willing and able to work flexible hours in support of the business needs Toromont Cat is an equal opportunity employer who recognizes and values diversity.

Toromont is committed to creating an inclusive environment where people from all backgrounds can thrive. Together, we embrace diversity of thought, experience, and perspective, as we combine our unique skills and capabilities to drive successful outcomes for all stakeholders. As an equal opportunity employer, Toromont provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know, and we will work with you to meet your needs.

Job Type: Full-time

Dental care
Employee assistance program
Employee stock purchase plan
Extended health care
Life insurance
Paid time off
Vision care
Day shift
Supplemental pay types:
Bonus pay

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