Operator – Call Centre and Support Services

at Paladin Security
Location Burnaby, Canada
Date Posted September 23, 2022
Category Call Centre / CustomerService
Job Type Permanent

Description

Operator - Call Centre and Support Services

YOUR NEXT OPPORTUNITY

We are looking for an Operator to join our team! Become an integral part of the safety and security team and help coordinate the emergency response for our Operations Centre. We are currently looking to fill these two operator roles:

Operator, Level 1 / Entry-level Call Centre Agent

Operator, Level 2 / Support Services Operator

WHAT YOU WILL DO

As an Operations Centre Operator (Support Services) you will be responsible for carrying out support service offerings to our client and front-line staff from our 24/7 Operations Centre. This is primarily achieved through completing timely and professional follow-ups to client service requests, conducting preliminary troubleshooting and / or providing advisory updates to our internal stakeholders, and ensuring the safety and preparedness of our front-line security staff. The Operations Centre Operator is integral for ensuring the day-to-day success service delivery within our branch. Your key accountabilities will be as follows:

Conduct audits of scheduling and reporting software to ensure data-integrity
Facilitate timely dispatching of alarm and accurate follow up reports with resolutions for each.
Process client requests for ad-hoc security officer coverage into our scheduling software.
Effectively communicate occurrences impacting operations to internal stakeholders, as necessary.
Ensure front-line security staff are informed and equipped to carry out their duties and responsibilities.
Compile and distribute shift briefs recapping pertinent events to the support services team.
Manage and maintain work-alone requirements for front line staff, as required.
Support after-hours scheduling for non-Lower Mainland requirements.
Assist in radio and equipment tracking and inventory.
Help with communications in the event of a significant incident.
Support Specialty Services and Scheduling groups, as needed.
Perform other duties as requested to assist with Paladin needs.

YOU'RE A GREAT FIT IF YOU

Have strong working knowledge of MS Office, and ability to learn new software / applications.
Have excellent computer skills with fast and accurate typing (greater than 50 WPM with no errors)
Have commitment to professionalism and excellence in customer service
Have verbal and written communication
Can make immediate decisions, while maintaining composure in emergency response situations with minimal supervision.
Possess skills to deal with challenges and communicate effectively at various social levels.
Have grade 12 diploma

PALADIN OFFERS YOU:

An active lifestyle: If sitting behind a desk doesn't appeal to you, you'll love the dynamic work environment that security can bring.
Leading Corporate Culture: Paladin is a Canadian employee or choice because of the amazing people that work here!
Career advancement: Whether you are gaining experience for law enforcement, looking for meaningful work as a student, or simply exploring a field you are passionate about, Paladin gives you the opportunity to advance your skills!
Health Benefits & Perks: Full-time employees are eligible for great benefits, and all staff can enjoy exclusive Paladin discounts at your favorite retailers and service providers across Canada!
And more

Paladin Security is one of Canada's Best Employers. We have been awarded for our outstanding corporate culture, approach to management and our customer service. Join our winning team today!

We thank all candidates for their time, but only applications which meet the minimum requirements will be considered.

ABOUT US

Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! We offer job stable positions and lots of career advancement opportunities, including free training, security licensing, and promotion from within. If you think you have what it takes to join our team, we want to meet you!

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