|Date Posted||September 23, 2022|
Call Centre / CustomerService
Multi Unit General Manager
The MRG Group
WE CREATE POSITIVE SHAREABLE EXPERIENCES
The MRG Group is a leading producer of entertainment experiences in North America, with offices and venues in Toronto, Vancouver, Victoria, Calgary, Montreal, New York and Miami.
We consider our team of 500+ employees to be "experience match-makers". They match people with the right experience, at the right place, at the right time and with the right people. We call this the creation of "Positive Shareable Experiences". Whether it be a pub, a nightclub, a live music performance or an outdoor event with over 100,000 people, we strive to ensure it's an experience our guests want to share with others.
Working with us provides our employees with an opportunity to work in the exciting experience industry where your work will directly contribute to creating positive shareable experiences and memories for our guests.
The MRG Group offers opportunities for growth, cross-division collaboration with extremely talented and passionate people. We find solutions and celebrate our wins together as a team.
The MRG Group by the numbers in 2022:
8 Hospitality Properties across Canada
1000+ live shows per year via the largest Independent Concert Promotions Company in Canada, MRG Live
6 Live Entertainment Venues
MRG Travel - Curating Travel Experiences
Admit One - Ticketing Platform
BeatRoute - Global lifestyle digital media company
Reporting directly to the Regional General Manager, the Multi Unit General Manager, works in partnership with their team to deliver outstanding positive shareable experiences. They demonstrate great leadership to their team and find ways for their team to provide our guests with memorable experiences.
Think you have what it takes? Willing to roll up your sleeves and get things done? Let's talk!
Take the lead on all points including operational excellence, service, safety, capacity, atmosphere, financial performance and cleanliness of the venue
Effectively address guest concerns in a fair and honest way
Create positive relationships with your team, exhibiting empathy and respect for people at all levels
Develop and maintain a positive work culture for all employees
Be responsible for, and take ownership of the training & development of your team and direct reports
Ensure brand standards are being met
Working alongside our sales team, follow through with service expectations for special events (food service, staffing levels, room set-up)
In this position, you will be the champion of Positive Shareable Experiences. You will be empowered to go above and beyond to make the day for your guests in a fun and exciting way for them. You bring life to the party and encourage your team to do the same!
Build a work environment with opportunities to grow and learn every day for your team
This role will also assist in supporting other MRG properties and venues as needed for coverage and support
Additional Required Knowledge, Skills, Abilities
Passion for creating Positive Shareable Experiences in a safe & fun environment
Positive and calming disposition
Love of systems and keeping businesses organized
Proven track record of hiring, training and developing engaging team members
Ability to resolve conflict in a fair and diplomatic way
Strong problem solving skills
Natural ability to create positive relationships with your team, exhibiting empathy and respect for people at all levels
Takes initiative to learn and grow within the organization and hospitality industry
Demonstrated performance and background in operating a profitable hospitality business.
This includes P&L accountability, labour management, food and beverage costs of goods and meeting sales targets
Must regularly work weekends, evenings and holidays
Terms & Expectations
Due to the nature of the work, after hours correspondence may be required
What's In It For You?
Competitive starting salary
A generous vacation package which allows you to rest and rejuvenate throughout the year
Participation in the MRG Travel Ambassador Program
A fun and casual environment. You will be joining a close-knit, innovative team of creative and energetic go-getters
Employee Discounts to our concerts/shows, at our hospitality venues
A welcoming, fun and safe work environment where everyone can show up authentically to work each day and feel respected
Career development opportunities with a company that encourages individuals to learn and grow
Thank you for your interest in MRG. Given the anticipated interest in this role, only those selected for an interview will be contacted.