Dispatcher/Customer Service

at IS2 Workforce
Location Calgary, Canada
Date Posted September 23, 2022
Category Call Centre / CustomerService
Job Type Permanent


Your role is to ensure the customers' requirements are met, through ensuring the on-time delivery performance and scanning compliance of owner operators is compiled daily. You will also be responsible for the distribution of fair and equitable route planning for owner operators. Effective communications are a key part of this role with owner operators and other employees.


Ensure dispatch coverage of routes daily and provide recommendation of need for more drivers.
Optimize, load and balance routes, close routes from prior day
Assign driver routes, report of attendance and any issues.
Monitor and adhere to key performance indicators.
Respond in a timely manner to owner operators and handle accordingly with correct responses for callback's, messages, or cancellations.
Follow up with drivers regarding OTDP, scanning and undeliverable issues and escalate where issues arise.
Communicate/contact undeliverable customers for resolution.
Assist/coach owner operators to meet maximum potential while maintaining delivery time specifications.
Recognize and prioritize any internal or driver issues and communicate verbally/email and manage rescue driver process.
Perform daily warehouse tasks including participation in sort/unload of freight and operate forklift (training provided) and provide assistant where needed.
Escalate major issues/ equipment failure or any other matters to Senior Managers for resolution.
Communicate with other departments as needed.
Other duties as assigned.


Completion of high school & post-secondary studies (preferred).
Previous experience in transportation dispatch /warehouse an asset.
Proficiency in computer software (Outlook, Excel, Word and PowerPoint).
Superior verbal and written communication skills.
Ability to multitasking and work under pressure.

Flexibility is key to ensuring success in these positions as the hours of work may be subject to change depending on operational demands.

Job Types: Full-time, Permanent, Fixed term contract

Salary: $17.00-$18.00 per hour

On-site parking
Monday to Friday
No weekends

Ability to commute/relocate:
Calgary, AB T2C4T8: reliably commute or plan to relocate before starting work (required)

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