|Location||North York, Canada|
|Date Posted||September 23, 2022|
Across the data center industry - from deployment, through operations and maintenance, to decommissioning - Salute Mission Critical is the industry leader of delivering global data center services executed with military precision.
At Salute, we don't have employees. We have team members. It's our culture, and it's a significant driver of the success we're able to deliver for our clients. This team-oriented culture is defined by transparent communication, collaborative development and deployment of procedures and best practices, a customer service mindset both internally and externally, and a strong commitment to safety.
Data Center Site Manager
The Data Center Site Manager, (DCSM) is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating at peak efficiency. This involves both planned preventative maintenance of equipment, daily corrective work, and emergency response to emergent issues.
The DCSM serves as an expert technical resource reporting to the Regional Director and interacting with onsite Engineering Operations Technicians (EOT) and any third-party vendors. They are expected to be a singular focal point for all facility operations within a given data center. Data center equipment that supports mission-critical servers must maintain better than 99.999% uptime. This equipment includes, but is not limited to, standby diesel generators, switchgear, UPSs, PDUs, AHUs, chillers, cooling towers, chemical treatment systems, pumps, motors, VFDs, and building automation systems.
Core Responsibilities will include but not limited to:
Empowering a culture of safety, security, compliance, and transparency in all aspect of datacenter activities
Leading and managing a team of high-performing individual contributors at a data center site and their ongoing talent development
Financial administration of site activities and staff members, tracking budgets, payments and pay cycles.
Managing and overseeing datacenter site services, resources, and deployment across the data center for the client in Toronto
Collaborating and coordinating with multiple internal business groups to ensure the successful delivery of service levels
Analyzing production operations and initiate corrective actions to ensure operational stability
Initiate and establish quality standards for the Datacenter teams and manage those initiatives through to completion
Learn, live, and coach the Salute culture and values. Lead through change and challenge by bringing clarity, generating energy, and delivering success
Operate, monitor, maintain, and respond to abnormal conditions in facilities systems.
Complete planned and ad-hoc preventive maintenance work assignments requiring the skill and direction of several engineering, mechanical, and maintenance trades
Conduct periodic inspections of building systems, i.e., HVAC, electrical distribution, maintain mechanical equipment rooms to ensure clean and safe conditions
Rapid response, investigation, and management of indoor emergency situations and air quality complaints
Have a complete working knowledge on creating, closing, and tracking "work requests" (WR). Initiate or respond to work orders, follow-up and verify completion of work
Monitor performance/note deficiencies of service contractors and recommend changes as necessary
Managing the workload across all shifts and resources, ensuring a balanced approach to work activity, tasks and the accomplishment of results and outcomes.
In collaboration with the Human Resources manager, performing the functions and planning regarding shift cycles, people and resource deployment, payment, salaries, and other related staff activities, as they may arise
Perform other related duties and responsibilities as assigned by management
Additional responsibilities will include but not limited to:
Manage multiple complex projects simultaneously
Estimate cost of client installations
Analyze and interpret complex project documents such as AutoCAD and Visio
Analyze and propose solutions with limited information
Interpret instructions furnished in written, oral, diagram or schedule form
Advanced analytical and quantitative skills
Excellent verbal and written communications skills to effectively respond to sensitive and complex issues
The ability to create effective presentations and communicate with both internal and external customers
A demonstrated commitment to customer service for both coworkers and customers
Experience developing operating and maintenance standards and project tracking/management documents
Knowledge of applicable laws and ordinances in performing data, communications, and MEP projects
The skill to provide oversight to team members for guidance and coaching
Experience working well under pressure with a proactive approach
Excellent attention to detail, strong organizational skills, and a willingness to accept new ideas and procedures
Experience using Microsoft office tools like Excel, PowerPoint, and Word to create presentations and reports
Enhance existing skill sets
Direct operations, technical and engineering personnel to ensure established processes and procedures are followed
Perform, or oversee and manage the periodic audits of maintenance MOPs, equipment SOPs and Emergency Operator Procedures (EOPs) to ensure quality, accuracy, and conformance with company standards and industry best practice
Perform periodic audits of site Change Management activity, to ensure accuracy of information and quality of supporting documentation
Collect and report operating metrics for sites to track and monitor site performance and efficiency
Coordinate major activities among sites and track major outstanding issues to resolution
Provide input for and drive the development of client improvement solutions to include accurate descriptions, savings potential, and cost estimates
Develop operating standards, processes, and procedures, rules, and regulations
Review drawings and perform site surveys to identify mechanical, electrical, and control systems and facility operational characteristics
Manage relationships with customer, property management and internal teams and external stakeholders, where applicable and required.
A minimum of 3+ years of directly related experience in the operation, installation, and maintenance of data center critical equipment, building systems with in-depth technical understanding and knowledge of all HVAC, electrical, plumbing, fire/life safety, and control systems
High school diploma or general education degree (GED) and two+ years' experience in electrical systems, refrigeration and/or HVAC. Or equivalent combination of education and experience
Knowledge of the electrical and mechanical systems used in a data center environment, including: Feeders, Transformers, Generators, Switchgear, UPS systems, ATS/STS units, PDU/PMM units, Chillers, Air handling units and CRAC units
Good observation skills and problem-solving ability
As a condition of employment, the employee must successfully complete a background investigation
If your professional growth and compensation trajectory are restricted in any way, consider -
Stepping into a role with a nationally recognized leader in the Mission Critical market
Working with an employer who maintains a corporate philosophy to hire only our nation's best
Who invests in and are unilaterally committed to continuing the enrichment of their employees
If you have what it takes to work in a dynamic, fast-paced environment we welcome the opportunity to provide more detail and explore your current situation and interests.
Military experience preferred.