Customer Service Representative, Winnipeg

at Textron Specialized Vehicles
Location Winnipeg, Canada
Date Posted September 19, 2022
Category Call Centre / CustomerService
Job Type Permanent

Description

Customer Service Representative, Winnipeg
-302100

Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation vehicles, snowmobiles, side-by-sides, all-terrain vehicles, professional turf-care equipment, and ground support equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting preserves.

Responsibilities:
• Provide concierge-type service to facilitate customer support for general questions on parts and accessories order status, account activity, warranty information, and technical service.
• Answer a high volume of calls from customers and end users to provide timely and accurate information to incoming customer questions and product knowledge requests.
• Partner with the Customer Service team to meet and exceed customer s service expectations.
• Provide timely feedback to the company regarding service failures or customer concerns.
• Maintain account information in CRM system including logging all calls.
• Onboard new dealers and process returns and credits.
• Convey information to customers using professional telephone and effective business writing skills.
• Exhibit solid interpersonal skills and maintain composure when faced with difficult situations and personalities.
• Contribute to team goals and perform other duties as required.

Qualifications:
• Education: High School Diploma Required, Associates degree preferred
• Years of Experience: 2 or more years of relevant experience required
• Software Knowledge: Microsoft Office Applications (Excel, PowerPoint, Word)
• Language Capabilities: Fluent in English & Bilingual in French required

Job Field Sales
Primary Location CA-Manitoba-Winnipeg
Recruiting Company Textron Specialized Vehicles
Schedule Full-time
Job Level Individual Contributor
Shift First Shift
Job Posting 05/05/2022, 11:26:17 AM

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