Customer Service Representative, Pharmacy

at Shoppers Drug Mart / Pharmaprix
Location North York, Canada
Date Posted September 23, 2022
Category Call Centre / CustomerService
Job Type Permanent


Referred applicants should not apply directly to this role.
All referred applicants must first be submitted through Workday by a current Loblaw Colleague.


Unit 3 - 75 Lesmill Road, Toronto, Ontario, M3B 2T8

At MediSystem Pharmacy, you can use your skills to do meaningful work that has a real impact, in an environment that promotes learning, growth and opportunity. Whether it's your first job or you're ready for a new challenge, MediSystem Pharmacy can turn your potential into performance that is recognized and rewarded. We offer competitive pay, full benefits, and a work-life balance.

Why this role is important?

What you'll need:

No Pharmacy experience needed
Ability to identify, diagnose and quickly mediate problems and issues that arise
Excellent customer service skills
Ability to work in a fast-paced environment
Self-motivated with a passion for providing high quality client services and building relationships
Strong communication skills (but oral and written)

What you'll do:

Answer and triage phone calls throughout the day.
Coordinating with other pharmacies to mediate prescription transfers.
Retrieve faxed or electronic physician's orders, prescriptions or prescription refill requests.
Process medication refills on the pharmacy dispensing system.
Perform outbound calls to obtain clarifications from clients.
Sort, file, and follow-up with pharmacy's paperwork to ensure regulatory compliance.
Use the pharmacy software to ensure relevant documents are printed and delivered to clients.
Perform ad hoc tasks as required.

To help you stand out, any or all the following are preferred

Ability to take initiative, multi-task, work in a fast-paced environment, and able to learn independently
High attention to detail
Pharmacy background is an asset but not necessary

How you'll succeed:

At MediSystem a division of Shoppers Drug Mart., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

What we offer?

Colleague Discount Program
Competitive Benefits Plan
Employer-matched Pension
Employee Share Ownership Program
Loblaw corporate discounts
Tuition Assistance Program
And Much More!

This role requires employees to be flexible to work a variety of shifts during the business' hours of operations, which include occasional weekend shifts and statutory holidays.

Employment Type:

Full time

Type of Role:


Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation's evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

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