Customer Service/Inside Sales

at Festilight
Location Richmond, Canada
Date Posted September 23, 2022
Category Call Centre / CustomerService
Job Type Permanent


We are looking for a motivated and energetic individual to join our team. This role involves working for both our installation division, FestiLight, and our e-commerce company, Big Star Lights.

Big Star Lights is a rapidly-growing e-commerce company that supplies high-quality decorative lighting products to professional installers, lighting festivals, municipalities, businesses, and DIY enthusiasts alike. We're proud to provide stand-out customer support in our industry, helping our clients to transform their lighting dreams into reality.

At FestiLight, we create captivating light displays that enhance residential and commercial properties and illuminate peoples' senses. We make holidays or other special occasions brighter, easier, and safer while delivering outstanding service, quality products, and superior workmanship. We recognize that commitment, enthusiasm, and good old-fashioned hard work are essential to maintain our reputation for trust, quality and delivery.

Responsibilities include, but not limited to:

Provide customer service and conduct sales via phone, chat, and email.
Coordinate with other departments
Document and correct mis shipments, warranties
Process manual orders, take payment, issue refunds and credits
Assist with accounts receivable and basic bookkeeping duties
Gather information to provide quotes
Basic e-commerce website maintenance

Skills and Competencies

Willingness to learn and continue to develop skills and knowledge
Strong, clear communication skills
Ability to use positive language
Shows initiative
Able to work in both a team and individual environment
Effective listener
Attention to detail
Time management

Why work here?

Be part of a quickly growing business and local success story
Have your ideas heard and impact decisions that directly affect our trajectory
Contribute toward holiday lighting displays enjoyed by thousands of people
Work with a dedicated, fun, and supportive team
Full-time regular positions enjoy additional benefits including a generous health spending account and critical illness insurance, RRSP matching, a week-long company shut-down with pay at Christmas, and ample down time in the off-season

Who are we at our core?


We are constantly evolving, with bold imagination and creative ideas fuelling continuous improvement across all aspects of our business.


We are friendly and professional, and we make sure the customer is the hero every time.


We believe that transparency and trust lead to mutual respect and honesty in all corners of our organization.


We embody inclusivity, collaboration, and support, while encouraging personal and professional development.


We focus on reliability, ease of use, and attention to detail in both product and service.


We are empowered to take risks without fear of failure, with individual initiative and open-mindedness driving our growth.

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