Customer Sales and Service Agent – Call Centre

at Air Canada
Location Dorval, Canada
Date Posted September 23, 2022
Category Call Centre / CustomerService
Job Type Permanent

Description

Description

Location: Montreal, QB, Canada (Onsite)
Salary: $16.56/hour
Job type: Full-time

The opportunity

Right now, Air Canada is looking for Customer Sales and Service Agents to join our Contact Centre team in Montreal. This position is vitally important to our continued success as you will often be a customer's first point of contact. So creating a great first impression will be down to you. Are you up for the challenge?

If you love working with people and take pride in delivering memorable customer service, then you could be just moments away from landing your perfect role.

What your day-to-day looks like

As a Customer Sales and Service Agent, you will provide exceptional customer service by answering every call promptly, courteously, and professionally. You will also:

Be a knowledgeable source of information regarding flights, fares, destinations, and special offers

Use Air Canada's in-house reservation system to make new flight reservations or modify existing bookings

Ensure customer satisfaction by providing timely resolutions to customer inquiries.

Take a look at this video to find out more about the Customer Sales and Service Agent role:

Your benefits

As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including:

Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You and your immediate family members will enjoy special rates on airfares from day one

We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family

Training and development tools to help unlock your full potential

Qualifications

Skills and experience required

This role is vital for our client's satisfaction. Therefore we have a number of key criteria to ensure your success:

High school diploma or equivalent

Be available to attend and successfully pass a ten (10) week full-time paid training program

Availability to work in shifts

Ability to find creative solutions to complex customer situations

An effective multi-tasker who can work independently with a minimum of supervision

Eligible to work in Canada

Preferred competencies

Customer service experience within a Call Centre environment

Previous travel industry experience

Working knowledge of computer applications and the internet

Candidate must speak English and French fluently. As Canada's most international airline, we would love to know if you can speak one or more of the following languages in addition to English and French: Spanish, Portuguese, German, Korean, Japanese, Cantonese and Mandarin
Let your career take flight

Don't miss out on this exciting opportunity to be a part of the growth and expansion of Canada's largest airline. Come onboard with us and watch your career take flight.

APPLY NOW

Diversity and inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all applicants for their interest, however, only those selected for an interview will be contacted.

Rates of Pay

Step
2022
2023
2024
2025

1
16.56
17.00
17.14
17.74

2
18.70
19.36
20.04
20.74

3
20.01
20.71
21.43
22.18

4
21.31
22.06
22.83
23.63

5
22.62
23.41
24.23
25.08

6
23.92
24.76
25.63
26.52

7
25.23
26.11
27.03
27.97

8
27.70
28.67
29.67
31.17

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