Customer Experience Specialist

at Loblaw Companies Limited
Location Brampton, Canada
Date Posted September 23, 2022
Category Call Centre / CustomerService
Job Type Permanent


Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.


1 Presidents Choice Circle, Brampton, Ontario, L6Y 5S5

At Loblaw, we help millions of Canadians get through their best days, worst days, celebration days, and every day. Through our innovation and quality products, we're here for our friends, neighbours, family members and colleagues.

We succeed through collaboration and commitment and set a high bar for ourselves and those around us.

We're looking for adaptable people who are thrilled to join us in our goal of helping Canadians Live Life Well . Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. We promote leaders at every level and support our people to follow their passion.

Role Mandate:

The Front-End Specialist is responsible for creating and evaluating store processes that support core Divisional programs, aligning national business initiatives and ensuring the training infrastructure is present and implemented through peer training and HUB stores.

The Front-End Specialist has a passion for the business, solid operational experience and a desire to make a material difference by building accountability, driving results, and helping colleagues develop their skills, all to enable our stores to provide an exceptional customer experience. They will remain flexible to support business needs, and are willing to adapt to changing priorities. They will achieve this by modeling our Loblaws Blue culture and Shared Values and Behaviors.


Be change agents for the Front end of the future
Communicate current priorities, best practices and results including trend and focus areas
Participate in business decisions and support by gathering and analyzing critical information
Champion productivity, compliance, standards and operating processes needed at store-level, to deliver on each format respective trading model
Collaborate with the Sales audit, Finance, Gift Card, Loss prevention and Operations teams to ensure communication is effective to the stores (re: execution on seasonal programs, risk management, new program Rollouts) taking feedback back to partners and Stores, and ensuring issues get addressed
Troubleshoot and advocate for stores; be a conduit who based on experience can find a person to resolve issues; either at store or in office
Participate in the creation of training documents, quick reference guides, execution guides as a subject matter expert
Partner with business leads to provide input and feedback on new programs and participate in pilots as a subject matter expert

Role Requirements:

University or college degree in Business, or an equivalent in a related field of study
3-5 years of relevant work experience in retail, or operations
Understands strategic intent of the Division
Demonstrated ability to effectively communicate ideas in a collaborative manner to senior operations leadership
Demonstrated ability to effectively manage timelines to ensure delivery of objectives
Ability to adapt positively to a fast paced, challenging and constantly changing work environment
Demonstrated skills in relationship building and influencing to achieve results
Strong team player with self-discipline and motivation to work independently
Strong organizational, planning and strategic execution skills
Strong analytical, critical thinking, problem solving and judgment skills
Intermediate or advanced technical skills (Excel, Power point, Outlook)
Showcase the Loblaw CORE Values and Blue Culture through actions
Travel within Canada as required, and flexible work hours

Loblaw is committed to sustainability by sourcing products with integrity and making a positive difference in the community. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada's Top Employers, Canada's Best Diversity Employers, Canada's Greenest Employers & Canada's Top Employers for Young People.

Employment Type:

Full time

Type of Role:


We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

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