Crisis Response Coordinator, IMPACT

at Canadian Mental Health Association Waterloo Wellington
Location Waterloo, Canada
Date Posted September 23, 2022
Category Call Centre / CustomerService
Job Type Permanent


Posting Closes: October 5, 2022 at 5:00pm

About Us:

The Canadian Mental Health Association Waterloo Wellington (CMHA WW) provides a full care system for those with addictions, mental health or developmental needs. We serve everyone from children to adults to seniors, all under one roof. Our programs help individuals and families to lead lives filled with meaning and promise. We have 400 staff at offices in Cambridge, Waterloo, Kitchener, Guelph, Fergus, and Mount Forest.

We are fully accredited by Accreditation Canada and are proud of our Exemplary Status (the highest standing) received at our most recent accreditation exercise (2019).

Why Join our Team:

Competitive Compensation and Benefits: Our compensation package includes a competitive salary and generous benefits supporting the wellness of our staff. We are proud to be members of the Healthcare of Ontario Pension Plan (HOOPP) offering one of Canada's largest and most respected defined benefit plans.

Career Development Opportunities: Our wide range of services and supports allows for varied opportunities for career growth. Our multi-disciplinary approach to care offers cross collaboration and enhanced opportunities for learning. A formal succession planning process is key to our internal leadership recruitment.

Values that include: Mutual Respect, Accountability, Integrity and Excellence and Innovation and a culture that is welcoming and inclusive.

Commitment to Health and Safety - We have a strong health and safety culture at CMHA WW and work tirelessly to address the health and safety needs of staff and the people we serve.

The Opportunity:


There are three opportunities available:

Contract full-time role (35 hours per week until April - Thursday 11am-9pm, Friday 11am-9pm, Sunday 2pm-12am and Monday 12pm-9pm) based at Guelph Police Services and University of Guelph Campus Police.
Contract full-time role (35 hours per week until April ) based at Waterloo Region Police Services and University Of Waterloo Special Constable Services. Shifts are on a rotating schedule including daytime, evening and weekend hours. A typical rotation includes 4 shifts (3x10 hour, 1x9 hour) and 3 days off.
Contract full-time role (35 hours per week until October 8, 2023) based at Waterloo Region Police Services and University of Waterloo Special Constable Services. Shifts are on a rotating schedule including daytime, evening and weekend hours. A typical rotation includes 4 shifts (3x10 hour, 1x9 hour) and 3 days off.

Reporting to the Manager, IMPACT, this position will provide mental health, addictions and crisis assessments. Supports and services are aimed at improving response times and response volumes for residents that have engaged Police Services, Special Constable Officers (SCO), or Campus Safety Officers (CSO) when requiring mental health, addiction and crisis assistance. Individuals experiencing an acute mental health or addiction crisis may be referred to CMHA WW by police/SCO/CSO. The Crisis Response Coordinator will provide crisis assessment, intervention and stabilization to individuals who have a serious mental health or addiction concern, and as necessary link individuals to appropriate ongoing mental health and addiction services and support. The Coordinator will also provide mental health and addiction education to police/CSO/SCO staff, as well as compassion fatigue support for police/SCO/CSO, crisis staff and volunteer emergency service providers. This role will be embedded within the police and campus environments as part of Integrated Mobile Police and Crisis Team.

The incumbent requires:

Degree/diploma in psychology, social work, or relevant health or social science field
Three or more years of related experience
Excellent intake, referral, crisis assessment, intervention and brief support skills
Strong and efficient clinical documentation skills
Experience with diversity and inclusion initiatives in the community with a focus on anti-oppression and anti-racism
Appreciation and demonstration of ameliorating systemic racism within social services
Proven ability to maintain a calm demeanour under pressure and in crisis situations
Demonstrated sound clinical and practical judgement
Strong knowledge of privacy legislation and how it impacts shared care with police
Proven engagement skills with vulnerable populations
Ability to work well under pressure in a team environment and also independently
Knowledge of a broad range of mental health, addiction and concurrent issues
Well developed knowledge base of our system's mental health and addiction supports and resources as well as the various service systems within the catchment area
Excellent decision making, creativity, organizational, communication, interpersonal and problem solving skills
Strong ability to build healthy relationships and work collaboratively in a busy inter-disciplinary setting and with formal and informal community resources
Demonstrated working knowledge of personal computers, database and word processing applications
Demonstrated belief in the values and philosophy of CMHA WW
A valid driver's license, vehicle and insurance, as travel is required

If you are interested in this position, please submit a resume and cover letter outlining how your skills, qualifications and experience meet the position requirements.

CLASSIFICATION AND RATE OF PAY: Level 5 (OPSEU) - $30.56 to $37.24 per hour

CMHA WW, as an equal opportunity employer, embraces diversity and is committed to creating an inclusive workplace. Our goal is to attract, develop and retain talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. We welcome applications from all qualified persons.

Successful candidates must show proof of full COVID-19 vaccination or documentation requesting an exemption under the Human Rights Code.

1 year(s): Crisis Assessment
3 year(s): Mental Health
College Diploma or better in Social Work or related field

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