Bilingual Customer Service Representative

at IS2 Workforce
Location Belleville, Canada
Date Posted September 22, 2022
Category Call Centre / CustomerService
Job Type Permanent

Description

We are currently hiring for a Bilingual Customer Service Associate to join our Belleville client. In this position, the individual selected will report to the Customer Service Manager and will act as a customer advocate within a team that works to build strong ongoing relationships with dealers. This is a full-time salaried position that will begin as soon as possible.

Job Title: Customer Service Associate (Bilingual)

Location: Belleville, Ontario

Job Type: Full-time

Hours: Hours primarily Monday-Friday day shifts, some flexibility on Saturdays may be required

Salary: $35,000 - $40,000 per year

Responsibilities:

- Build and strengthen customer accounts across the Quinte Region

- Advise and assist customers on products/services

- Administer customer order placements

- Review inventory

- Provide substitution strategies for discontinued or out of stock products

- Provide follow-up service to ensure customer satisfaction

- Evaluate and administer product return eligibility/refunds

- Manage/maintaining warranty

- Meeting sales targets

- Relationship maintenance

Requirements:

- Excellent communication skills (written and oral) in both English and French

- Minimum of 1 (one) year previous experience in customer service

- College Diploma/University Degree in business/marketing/related field or equivalent work experience

- Proficiency with MS Office (Word, Excel, Outlook)

- Previous experience working with SAP software

- Ability to multi-task and change priorities based on needs

- High level of organizational and problem-solving skills

Application Process:

If you feel that your work experience and qualifications align with the above job posting, please submit a resume in MS Word or PDF formatting by hitting the "Apply Now" button or by reaching out to the Belleville IS2 Branch at .

Job Types: Full-time, Permanent

Salary: $35,000.00-$40,000.00 per year

Benefits:
Casual dress
On-site parking
Schedule:
8 hour shift
Day shift
Monday to Friday

Ability to commute/relocate:
Belleville, ON: reliably commute or plan to relocate before starting work (required)

Education:
Secondary School (preferred)

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