Bilingual Call Centre

at MSi
Location Cornwall
Date Posted August 26, 2021


MSi is growing and want you to be a part of our team! If you have excellent communication skills, provide amazing customer service and enjoy selling products and services to meet the needs of our customers then you are the one we want to interview. We are a fast-paced call centre environment and if you like to set personal goals to be successful, love a challenge to win hypes and achieve monthly incentives, and strive for growth opportunities then you should already be working at MSi Corp so APPLY NOW. To assist you in becoming an amazing Customer Service Representative, knowledge is taught through our in-house, in-depth 4 week paid training program. We also offer a retention bonus after 1 month, and 6 months of employment with MSi after completion of training! You will be able to work from home upon completion of training and two weeks Academy Bay. As long as you have working internet, you are good to go! Still interested? Read on..... The Job Opportunity As a Customer Service Representative your core job within our call center is to handle inbound and outbound calls from existing and potentially new customers for Bell Canada with a professional attitude. You are directly responsible to ensure a positive customer experience with first-call resolution skills by providing accurate information to all customers and resolving queries. Your interactions with all customers are of a high quality with active listening and sensitivity to all situations. In addition, you will up-sell/cross-sell Bell Canada's services to customers to helping our client grow their customer base. This is a full-time position, which operates on a shift basis between the hours of Monday to Friday 6:30 am to 10:00 pm, Saturday 7:30 am to 10:00 pm, Sunday 7:30 am to 6:00 pm. Weekends are rotational.To be successful in this role the following criteria is required: Fluently Bilingual (English and French) preferredProblem solver and detail-orientedPositive and Enthusiastic attitudeDynamic interpersonal, negotiating andjudgement skillsProfessional demeanor and dependable work ethicAbility to respond quickly to customer calls / high-volume call centre in a courteous and knowledgeable mannerStrong keyboarding skills and knowledge of PC navigation and Microsoft Office productsShift flexibility and willingness to work overtime as requiredAttendance and punctuality is imperativeHigh school diploma or equivalentDo you have the above knowledge? If you answered yes then APPLY NOW! What we have to offer:Retention Bonus! (Upon graduation from training, after one month withMSi you will receive a $250 bonus. After 6 months with MSi, you will receive a $500 bonus!) Benefits (Medical, dental, life insurance, travel insurance, long term disability coverage, employee health spending account)Paid VacationMonthly Performance-based Incentives and RewardsplusHype Program (Awarded Daily, Weekly, and Monthly!) Working as a vendor for Canada's #1 Telecommunication CompanyOpportunities for career growth, development, and promotionsSafe Work Environment with dedicated workstations and equipment. NOTE: A pre-employment background check is required. At MSi we believe what makes our organization great is its employees. They demonstrate focus, accountability, agility, integrity, and positivity, which are our five core values. Come join our team today! Get on the Power Path by developing your Super Skills to success. Moerae Solutions Incorporated values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. MSi welcomes and encourages people with disabilities and is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that maintains dignity and independence. Accommodations are available upon request for candidates taking part in all aspects of the recruitment/selection process as a result of disability. Expected start date: 2021-September Job Types: Full-time, Permanent Salary: From $17.00 per hour Schedule:8 hour shift Day shift Monday to Friday Weekends COVID-19 considerations: Remote interview process, Social distancing guidelines in place, Sanitizing, disinfecting, or cleaning procedures in place. Language:English (Required) French (Required) Work remotely:Upon completion of training