Assistant Advisor, Customer Services

Location Longueuil, Canada
Date Posted September 22, 2022
Category Call Centre / CustomerService
Job Type Permanent


Job Description
Seeing beyond numbersº
At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 2,800 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.

This role sits within Laurentian Bank, a subsidiary of Laurentian Bank Financial Group.

For the description please refer to the French version.
Position yourself as a point of contact, in collaboration with the Personal Services Advisor, for clients

º Respond by phone, in person or by e-mail to questions, requests for information and follow-ups from the branch's clientele
º Ensure that the needs of clients are met to their satisfaction

Support the advisors in the solicitation of the assigned clientele in order to ensure optimal management of the client portfolio

º In collaboration with the Personal Services Advisor, diligently follow the maturity schedule of the financial products of the assigned clientele
Participate in telephone solicitation and ensure customer service
º Inform clients on the Bank's policies and procedures as well as on the various campaigns and promotions in progress
º Support the Personal Banking Advisor in the preparation of optimal client meetings in a 100% advisory environment.

Provide administrative support
º Carry out administrative tasks and ensure the administrative link with the various departments
º Complete various documents according to priorities and ensure follow-up
º Coordinate client files, reception of necessary documentation and ensure follow-up

º Support the Personal Services advisors in the management of agendas and the preparation of appointments with the assigned clientele
º Collaborate with the Private Client Services Advisor in the organization of client appointments

Collaborate with the Private Client Services Advisor to ensure the quality and compliance of client files
º Work with the Retail Advisor to ensure accuracy of data and transactions and comply with applicable legislation, Bank policies, programs and procedures
º Comply with continuing education requirements and practices governed by the industry's self-regulatory organizations

Any other related duties to assist in the success of the branch
º Completed college diploma
º 1 to 3 years of relevant experience in the banking field
º Mutual fund representative's license acquired or obtained within 9 months of the date of appointment
º Bilingualism (depending on the specific needs of certain branches)

Specific skills

º Relational skills focused on customer service
º Good knowledge of the banking environment
º Strong work organization and priority management skills
º Strong communication skills (in person, by phone and in writing)
º Thoroughness and concern for work well done
º Business development skills
Additional Information
Equity, Diversity & Inclusion:
We are proud to be an equal opportunity employer and are committed to fostering an inclusive and accessible work environment that reflects the diversity of our customers and our communities. We welcome and encourage applications from individuals from all groups, including Indigenous people, women, visible minorities, and persons with disabilities, regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other legally-protected ground.
Accommodations for persons with disabilities are available upon request for job applicants taking part in all aspects of the recruitment process.
We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.

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