Application Support Associate, Finance & Commercial Systems

at Canada Goose Inc.
Location North York, Canada
Date Posted September 23, 2022
Category Call Centre / CustomerService
Job Type Permanent


Company Description

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

Job Description

This role provides Tier 2 level support for Microsoft Dynamics 365 Finance and Operations, as well as various end-user systems within Canada Goose's global infrastructure. This role is responsible for identifying risks and opportunities and proactively manage them as required.

Key Responsibilities:

Provide support for Dynamics D365 ERP modules - Finance, Accounts Payable, General Ledger, Accounts Receivable, Fixed Assets, Retail and Commerce, as well as other enterprise applications
Provide technical support by investigating, identifying root cause and resolving application/system issues
Provide clear and thorough end user documentation as well as application support documents to include in the company's knowledge base
Work with 3rd party vendors to install, configure, test and support various applications/systems
Follow existing standards and processes in fulfilling all duties and responsibilities
Application testing of Enterprise solutions under development to identify and remediate potential problematic areas
Assist in special projects and perform other duties as required
Assist Application Administrators with code deployments if required
Communicate Service Issues to internal and external stakeholders on a timely basis
Navigation and research in OMS, EDI, customer's system, 3rd party systems (where required) to effectively manage order execution
Take personal ownership / accountability for the order management process to deliver top tier service level
Partner with Finance Teams to resolve issues, determine root cause and identify ways to improve to ensure top performance with customer and proactively mitigate non-compliance charges
Initiate and maintain regular dialogue with key stakeholders (e.g. Credit, Sales, Planning (Supply and Demand), Logistics) to resolve and prevent issues

Experience, Education and Designations:

Minimum 3 year of Applications Support
Minimum 3 year of experience in MS Dynamics D365FO, or in AX12 other versions.
Exposure and experience with Dynamics D365 ERP modules - Finance, Accounts Payable, General Ledger, Accounts Receivable, Fixed Assets, Retail and Commerce
Knowledge on ISVs would be as assets (SK-Global, Medius, Coupa etc.)
Good understanding Financial Reporting in Management Reporter or Power BI
A post-secondary education in or equivalent Computer Science, Information Technology, Accounting, Business Operations, a related field, or an equivalent combination of education, training and experience preferred
Experience with compliance and governance frameworks (SOX preferred)
Industry certifications preferred such as: Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate (MB-300, MB-310)

Knowledge, Skills and Attributes:

Technical/Functional knowledge in Dynamics D365 ERP modules - Finance, Accounts Payable, General Ledger, Accounts Receivable, Fixed Assets, Retail and Commerce
Experience supporting enterprise applications
Experience in the Microsoft technology stack
Experience supporting applications in a Discrete Manufacturing or Retail vertical
Understanding for accounting principles an asset
Knowledge of the ITIL framework and related support processes
Work with 3rd party vendors, partners and other technical resources to resolve end user issues
Understanding of end-user needs and requirements
Strong organizational, writing, interpersonal and communication skills
Exceptional attention to detail and committed to a high degree of accuracy
A team player who builds strong relationships based on trust and integrity
Creativity and demonstrated ability working in a fast-paced environment with a high degree of change
Embraces continuous improvement by proposing new and/or better ways of doing things
Ability to work efficiently under pressure and effectively multi-task

Working Conditions:

Hybrid work environment
May require evenings and weekends to complete projects
Provide after hours and/or weekend or holiday support (unscheduled support), as business needs arise

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